CityScope Annual Business Issue 2025 Featuring Solara Sain

Solara Sain

From 1992 to 1995, the Bosnian War displaced more than 2 million people as they fled to seek safety from the violence - and Solara Sain was one of them. "I was granted the opportunity to move to the U.S. through a Lutheran Church refugee program," shares Sain. "I had little work experience, but I was determined to find a job that allowed me to earn a living."

At the time, Goodwill was opening a new store within walking distance of Sain's apartment, and she was hired as a store associate in January of 1997. Before the war, Sain never imagined she would live in America, so her English was very limited.

"When I arrived in the U.S., my English vocabulary consisted of about 200 words, shares Sain. "Every day presented a new challenge to learn something new."

Despite this obstacle, Sain persisted. She became a U.S. citizen in 2001, and from 1997 to 2005, Sain was promoted three separate times, eventually earning the title of store manager. But Sain's journey didn't stop there. She continued to participate in training programs and accept any opportunities for growth. From 2008 to 2020, Sain continued to advance in leadership roles at Goodwills across the country, from Oklahoma City to Dallas, Texas. "Today, I am proud to serve as vice president of retail operations at Goodwill Industries of the Greater Chattanooga area," says Sain.

"Goodwill is much more than a store. More than 85 cents from every dollar generated in stores by the sale of donated items is used to support our mission to help people transform their potential into opportunity through edu-cation, training, and employment."

Throughout her career progression at Goodwill, Sain was inspired to persevere by her late father, and his influence still guides her journey today. "He never stopped learning, which is why I enrolled in college to pursue his dream of all of his children obtaining a college degree," finishes Sain. "In May of this year, I will graduate with my master's degree."

Aleetra Rice New CFO

By Lora B • December 2, 2025

Welcome Aleetra Rice, Chief Financial Officer.

Burlington's Success

By Lora B • November 24, 2025

Burlington's Success Burlington recently collaborated with Goodwill Opportunity Centers in Chattanooga and Dalton to host a series of hiring events aimed at staffing Burlington store locations, including their new Fort Oglethorpe and Dalton stores. Burlington store managers Forrest Thomasson, Desmond Hubbard, and Carol Kambhampati shared that hosting hiring events with Goodwill proved to be significantly more desirable than holding hiring events at their own stores. “It was such a smooth process. Goodwill Opportunity Center staff members greeted applicants and made them feel welcome, which allowed us to focus on conducting interviews,” said Carol. Attendees were also invited to sign up for Goodwill’s free My Career Advisor online platform, which supports job seekers through every step of their career journey. The platform offers tools and resources for career exploration, resume building, training and education, and access to community resources. The collaboration between Burlington and Goodwill resulted in 132 job placements in our region. “Goodwill Opportunity Centers are a gold mine of a resource,” said Forrest. Desmond added, “I would definitely recommend that other employers reach out to Goodwill for hiring support.” Whether you're a job seeker or an employer in Southeast Tennessee or Northwest Georgia, Goodwill is here to help. Call (423) 629-2501 or visit www.goodwillchatt.org/missionservices.